Five ways to reach us, with round-the-clock live chat responding in under two minutes, plus agents fluent in Amharic and English. Whether you're asking about a Telebirr deposit, submitting KYC documents, or claiming a bonus, pick the channel that suits your timeline.
Live chat is running 24/7 at Habtam Bet with an average first reply in under two minutes. Email and social platforms are checked regularly during the day for other types of questions.
Live chat is your best bet when you need quick help, like with deposit issues, stuck withdrawals, or bonus activation. The chat widget on habtam.bet connects you with a Habtam Bet agent in just under two minutes, and they can see your account in real time. Every agent here speaks both Amharic and English, so explain your problem in whichever language feels natural.
For questions that need written documentation, such as disputes about KYC or formal complaints, email works better. You can attach your National ID, Passport, or utility bill straight to your message, and the Habtam Bet team will process it normally within a business day. For anything security-related, use the special address listed below instead of the main inbox.
Telegram and Facebook are great places to catch the latest daily promotions, updates about the 25,000 ETB prize pool for top players (split among 50 winners each day), and the 100% welcome bonus up to 5,000 ETB. Both platforms have support staff who answer direct messages, usually within an hour.
| Department | Email Address | What It's For |
|---|---|---|
| General Support | [email protected] | Account problems, funding, cashouts, bonus questions |
| Security | [email protected] | Unauthorized access, KYC issues, strange transactions |
| Business | [email protected] | Partner inquiries, license matters, business deals |
| Affiliates | [email protected] | Referral program, affiliate questions, commission structure |
Quick answers to the most common questions Habtam Bet players have about getting help, making transactions, and managing accounts.
Under its NLA Ethiopia license, Habtam Bet gives you built-in tools to keep your gaming in check.
Your Control Tools
Choose a daily, weekly, or monthly ceiling for your deposits in ETB. When you lower a limit, it kicks in right away.
Pick the max amount you're willing to lose over your chosen timeframe. Once you hit it, Habtam Bet locks you out automatically.
Set how long you can play in one sitting. You get a warning 10 minutes before the time is up.
Get automatic reminders at regular intervals telling you how long you've been playing and whether you're up or down since you logged on.
Pause your account for 24 hours, a week, or up to a month. You can still withdraw your funds anytime.
Lock your account completely for at least six months. Email [email protected] to start this. The block covers all sites.